(July 4, 2018, 7:31 pm)
Good customer service in general and quick after sale service to fix or replace imperfections. I would've appreciated though, in hindsight, to have been better informed of choices of brick for the facade, placements of electrical outlets when the walls haven't been installed yet, and options for the slim side windows being able to open. Replacement parts like rubber washers for the sinks and furnace filters are sometimes not standard, which can be inconvenient to have them shipped from far, instead of just finding them at Reno. Your house lasts for a long time so it's up to the buyer to be informed of all options by customer service. Afterwards it's too late to realise that there was a red-brick option for your facade instead of the proposed sandy/grey or that you were needing an electrical outlet in the entrance when the house was just a wooden frame with insulation, before the drywall had been put in.
In general though, we are pleased with our house but would've liked to have been aware of all options available with Charplex house features.
