Bestar

I broke a sliding glass door on my desk and contacted the company to find out how I could purchase a replacement door. They asked for my full name and address and I received one in a few days without charge.
I have to say my experience with Bestar far exceeded my expectations!

Great company to deal with, product is great. I also had an incident where I broke a piece of wood while installing the bed, I called to try to buy a replacement part and they told me that “accidents happen” and replaced the part at no cost even though it was my fault! I would definitely use this company again! Thank you!

I bought a desk from Bestar's website and the entire experience has been great. I highly recommend them and will use them again for future furniture needs.

Service-wise:
They communicate professionally and relatively promptly. They extended a sale offer to me that I missed by a day (my fault, didn't pay attention to the end date!). They kept me informed on shipping expectations - it was out of stock when I ordered. The carrier they use called me to schedule an appointment to make sure someone could receive the desk and it wouldn't be left outside. When a piece was missing and another was damaged (by shipping, it appears) they promptly prepared replacement parts and shipped them out without any hassle.

As for the product:
I ordered a large L-shaped adjustable desk with a cabinet. It is well made and arrived like Ikea furniture - in pieces to be built by the customer. I thought it was easy to assemble, the instructions were clear as long as you pay attention to details like part orientation since the desk has about 8 different possible configurations! It took me maybe 6 hours total at a pretty lazy pace over a couple evenings after work. The desk is absolutely awesome and WAY less expensive than anything comparable that I could find AND had more features like drawers and cabinets.

Bestar has been around for decades, they have products featured on reputable vendor sites like Costco, and my experience has been entirely positive even with minor hangups. If you are looking for quality furniture shipped right to your door at an excellent price and don't mind assembly, you can't go wrong buying from them.

I damaged a piece of a desk I purchase. I called their customer service and they send me a new piece express post. Very impressed!! Great company to deal with.