Planchers Mascouche (Les Tapis Ste-Marie Inc)

Super Service, le personnel est très efficace

Great selection and prices. The staff is nice but disorganized, on the floor as much as in follow-ups by phone and finding your order in the warehouse. It took me a week of phone calls to actually place my order. On the positive side, once my order was placed, having the product available for pick up was quick.

Lastly, i asked for refund of my deposit on my credit card and have it (and the remainder of amount owed) charged to my other credit card. It was too intricate a procedure to complete.

I just got the overall feeling that staff is scrambling to get ordinary things done.

This place must do good business but it's not well managed.

A huge Shout-out to Fanny for helping us select the materials for our dream house. She is incredibly patient, empathetic and helpful. We in fact on our visit stayed beyond closing hours and that too on a Saturday, and at no point she even mentioned this to us which we thought was incredibly sweet. Full marks to her and the shop. I would recommend her and the shop full-heartedly. Thanks and hope to visit sometime again!

The developer building our home uses plancher Mascouche as a supplier. We were happy to find out that they had a system in place to facilitate understand of approximate upgrade costs etc with color codes. Very knowledgeable staff, we got great advise from every person we got a chance to deal with. Fanny the designer in charge of our file showed passion for her job and gave us great input. Thank you !