Mercedes-Benz St-Nicolas

J’y suis allé pour la première fois la semaine dernière pour l’entretien de mon véhicule. J’ai été impressionné par l’accueil de l’ensemble du personnel. Ils ont tous été extrêmement sympathiques et serviables.
La travail fait sur ma voiture était digne de professionnels. Salle d’attente confortable.
En résumé, je recommande fortement Mercedes-Benz St-Nicolas que j’ai choisi comme mon nouveau concessionnaire!

Yesterday while in transit to deliver a vehicle to a guest from Nova Scotia, I experienced a malfunction of the windshield wiper system. I had to make an emergency stop in Quebec and was towed into MB. St-Nicolas for a not-expected repair.

As we were already past mid day on a Friday, I knew the timing was important as we were racing the clock before the shops shut down for the weekend. Spending the weekend in Quebec, unfortunately wasn't an option.

While I was waiting for the tow I contacted the service department and was directed to François Bellavance who quickly jumped into action and responded to my need for a replacement wiper set and wiper arm repair. When I arrived, François quickly got us settled in and drew up a repair order.

After a quick break for lunch I returned with my out of town guests to a repaired and washed vehicle at no cost to us (thanks MB Warranty).

François did not once discriminate that I was a salesperson from another dealership and made myself and my clients very welcome. They even allowed us to perform a walk-around delivery in the comfort of their drive-through bay without feeling pressured to vacate - it was still raining quite heavily.

I was then greeted by the sales manager André Reny who made us feel at home and offered us a private area to complete our paperwork if we needed. This was the greatest example of the three-pointed star coming together to exceed customer and employee expectations I could ever hope for.

Despite the mishap with the vehicle, we all left very satisfied with the service we received during our visit and would highly recommend André and his service team to those in the Capitol region.

Merci de vos amis à Performance-Mercedes.

Nice cars and service

Service excellent