| Address: | 5665 Royalmount Ave. #200, Mount Royal, QC H4P 2P9, Canada |
|---|---|
| Postal code: | H4P 2P9 |
| Phone: | (514) 385-1577 |
| Website: | http://www.insport.ca/ |
| Monday: | 9:00 AM – 5:00 PM |
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| Tuesday: | 9:00 AM – 5:00 PM |
| Wednesday: | 9:00 AM – 5:00 PM |
| Thursday: | 9:00 AM – 5:00 PM |
| Friday: | 9:00 AM – 5:00 PM |
| Saturday: | Closed |
| Sunday: | Closed |
Fantastic customer service, responded to my email questions very quickly (1 business day). They estimated it would be 6-8 weeks but I received a replacement osprey bag in 2.5 weeks (from the day I shipped my old bag to them) which I thought was incredibly fast. Website was simple and easy to get the shipping info, etc. Highly recommend.
Best customer service ever. I had some issues with my Osprey backpack and sent it in for repair. Within a few days, I received a brand new pack! Amazing.
Absolutely outstanding customer service experience I've ever had! Ian from warranty department has helped me beyond my expectations and turned me into a loyal Osprey client! He negotiated with the store where I made the original purchase to have a new product made available for me immediately. Fantastic work Ian!