Sanuvox Technologies Inc

When the Covid19 pandemic hit, I got myself a Biopür from Sanuvox to put in my office since I wanted to make my space more secure. I had had offers for less expensive air purifiers elsewhere through my professional order, but I preferred to invest in a better quality product, sold by a company in Montreal, with a lamp whose efficiency was been proven. I realize that I have to do a monthly maintenance of the filters, change them, change the lamp, and that this causes costs, but I am very happy to have my Biopür in my office anyway, because I know that the Sanuvox UV lamps destroy viruses in the air. This security gives me and my clients peace of mind. Thanks very much!

Super portable filtration system!

Purchased the Sanuvox R+ from a licensed dealer and had it installed by them. The job was done June 2018. Our lamp we were told would last 3 years. It burnt out this month. I contacted the company, spoke to Tech Support, they were surprised it would happen so soon. So they asked me to email them a copy of my invoice and my address. I did that, after 3 days I heard nothing back. So I sent a followup email. Waited another 2 days and called back again. I spoke to Tech Support and they apologized and told me a replacement lamp was being shipped that day. I received it yesterday.

Opened it and went to install it and noticed that it was damaged in two spots. I compared this replacement lamp with the lamp that came with the unit. Totally different. So I took photos and emailed it to them.

The replacement lamp did not work so I am asking the question -

1. How could they ship out a defective lamp that had visible damages in two spots?

2. If they are cutting corners by not responding to customers in a reasonable amount of time (7 days for a return call) and even worse if they are sending out damaged product , where else is QA failing? Do I even have a product that is actually working properly? I have no idea, it cost me over $1,000 to buy.

They may have incredible technology but they are failing at the most basic of levels.

UPDATE - I received a call from the President apologizing for our experience and he took the time to address all of our concerns. I was happy with the outcome and have adjusted my ratings.

We all know in business things happen some good and some bad but how companies respond is critical to their long term success.