Address: 16620 50 St NW, Edmonton, AB T5Y 0L2, Canada
“Staff is friendly and helpful, often a short or no lineup. Getting an account is easy and quick. Just the hours are tight and if you don’t do your banking mid-day you are out of luck.”
Address: 5003 167 Ave NW, Edmonton, AB T5Y 0L2, Canada
“Very impressed with customer experience and helpfulness of staff. Had a complicated situation and they managed to resolve it in a very timely and professional manner. Situation: I have multiple TD Webbroker/Waterhouse investment accounts that I do research and investing with. Moved from Ontario to Edmonton, but didn't update my phone number to match with the account(s), thus being locked out of the 2-step authentication as I couldn't retrieve the message/calls needed. Waterhouse said I needed to go to a TD Canada Trust branch to confirm my identity before they can do changes/updates. Complications were that I don't bank with TD Canada Trust, so I needed to submit all the paperwork and ID's. Afterwards, with the staff oversight from the branch, we updated Waterhouse to confirm everything was authenticated and requested update all contact information ASAP. Fast forward 1 week, still no updates from Waterhouse and still locked out with old contact information. Call Waterhouse again, to which they still needed me to do to confirm my identity before they can do changes/updates. This was super frustrating/annoying as both the staff and I did it personally and confirmed during that previous visit. Went back and the staff remembered my situation and escalated the changes/updates with Waterhouse in 10 minutes. Long Story Short: Need to confirm ID for Waterhouse at TD Branch, Waterhouse slow to update after completed, TD Branch staff very help in confirmation and escalating situation.”
Address: 5203 167 Ave NW, Edmonton, AB T5Y 0L2, Canada
“Short wait times,lots of friendly tellers, 2 ATMs , rates are comparable to other banks.”
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