Peak Medical Specialty Centres

I had an appointment for Tuesday March 10th at 11:10. The ladies behind the desk we very nice and both greeted us. My sister was with me. We had to fill in a lot forms and as I am unable to write my sister filled them in for me. We then went with Sarah who put me through a lot of breathing tests. I was there for lung tests. She was very efficient and friendly you could tell she liked her job and she made you feel very comfortable. When we were called by the doctor he shook my hand and welcomed me to the clinic. He was very efficient and explained everything so we understood everything that was going on. We both felt that Doctor Altman was very nice and we would definitely recommend the Peak Medical Clinic at Richard Way, Calgary

Loretta McMillan

My last couple of visits were much more pleasant. I am not sure if they have made some staffing changes but I was immediately addressed with a friendly greeting when I walked up to the counter and re-booking seems to have become more streamlined.

The Dr. I see at this location is great, however I have had terrible customer service with the front desk employees in regards to booking appointments and relaying the correct appointment information, and just even acknowledging me at the desk. My visits have been in 2017-2018

I was supposed to be contacted to re-book and waited over 3 months before I had to call back and it took 3 weeks for them to return my voice mail!

I also called about changing an appointment and mentioned several times what day and time I had for my original appointment, I was not willing to wait months to re-book so I repeated the date and time of my original appointment and whoever I was speaking to agreed. Well she failed to mention that I was not actually booked for the day I told them I was wanting to change! I had put my appointment in my calendar a week early, took time off work and showed up to find out I was a week early. So apparently who ever I spoke to did not even open my file and just agreed with me when I was verifying my appointment date with them!

The girls also seem more interested in gossiping with each other at the front desk than acknowledging and helping people. I have stood and waited at the front desk without acknowledgement until they have finished their personal conversations on several occasions.

Terrible and unprofessional front desk service.