Home & Garden RONA

I had purchased a smoke detector from a RONA store at the Edmonton Trail location 3 days ago while it was on sale. I realized I needed another one for my main floor so I returned to that store a couple days later and they told me very abruptly that it was no longer on sale and I would have to pay full price. I politely asked them if they would consider discounting this item as the sale had just finished the day before. Most of the staff at that store are always so grumpy and blatantly rude so I was not surprised when they refused to honor the sale price. I left the store without saying another word to any of the staff.

So today I decided to go to the RONA in the northeast by Costco and see if the staff would consider my request given the recent sale. One of the assistant managers was on staff and was super friendly and understanding. When I showed her my receipt from the Edmonton Trail RONA illustrating the sale price , she quickly stated that she would gladly match the sale price and sold it to me for the discounted price.

I was very grateful to her for this act of kindness and thanked her kindly. She truly demonstrated strong customer service coupled with professional behavior and I left the store extremely satisfied. The staff at the Edmonton Trail RONA could take some lessons from this manager. I will come here next time and save myself the grief the Edmonton Trail store lays on their customers.

Highly recommended! ????

Very convenient location and reasonable price. Most of the time they have amazing offer for floor model appliances. But some of the items are pricy compare to Home Depot & Lowes.
Customers service slacks, seems like employees drag themselves to work. Also on the floor, sometimes it's very hard to find someone to get help.

The staff are knowledgable about their store and prices are fair. Needed another till open today though. Fairly big line up and even after a call for till operators it took over 5 minutes for a new till to open. Besides that it's a great store.