Northland Kia

We just bought a 2020 Kia Telluride from Northland Kia from Darren Eade! BEST customer service we have ever had. Darren is so informative, professional and friendly. It was Canada Day and he was OFF & the store was closing and he stayed late to help us. He acted like it was no hassle at all, he made us feel so comfortable with our decision. He was run off his feet helping us to close this deal. Darren we LOVE our new ride and after bad experiences in the past it was so refreshing to have an honest guy like yourself put us first and answer our million questions. When we buy another ride in the future we will definitely buy from you again. If you’re thinking about buying a new car please go see him. He is the BEST! Thank you Darren ????

Service is good with certain service agents, but you kind of have to tell them so they actually step up their game.
Shuttle drivers are usually good but I got a very very rude one one time that left me stranded in the c-train station when I said I was a minute away, he decided to leave, when I have waited for them in the past for 15/20 min.
Also the dealership should offer shuttle anywhere in the city, like other dealerships do, not just to the c-train Station.

Amazing experience. They provided lunch while we hash out details of our purchase to help stave off the "hangry" feeling. The staff was able to accommodate our requests and have us driving away with our vehicle that night.

We enjoyed the experience although it was long in the tooth to have the paperwork settled. They did go through all the details with us, no surprises, everything was fully explained to our satisfaction before we completed the deal.

Very sorry to hear about your sales experience. We have many satisfied customers and have been in business many years. Some of our past sales staff were never trained properly in customer service. March 2013, this has changed.

My experience working for Northland Kia for the past few years has been great. When you are happy working somewhere it is easy to treat customers right! We now have an experienced sales and service staff.

This review is written from someone inside the dealership. The review is based on a great experience working here. If you want a great shopping experience at Northland Kia please come see me and I'll make sure you are a happy customer.

Also, I see a customer had some vehicle problems on the highway and complains of having to call a tow truck. Very sorry for that experience. The salesperson should have advised that every buyer gets FIVE(5) years of FREE roadside assistance from Kia Canada. The emergency number is on the driver window of each car delivered. Every manufacturer is going to have the odd problem vehicle and this is why Kia is nice to offer this free service.

Many Thanks,

Rich Young
Sales Manager
Northland Kia

I recently bought a vehicle from this dealership and was totally impressed with the care and customer service. My purchase was dealt with in a professional and respectful manner. The GM and owner were nothing but professional and knowledgeable. I would definitely come back for another purchase or service in the future. I will recommend Northland Kia with confidence to my girlfriends and family. Thanks Guys! You made me feel totally taken care of.