Fabricland

I am a very experienced seamstress and this is my local. I am in this store at least weekly, sometimes more. I don’t totally love it. Customer service is a mixed bag, and I’ve learned who to go to if I need help to find something.

I do not ask them any design questions, including how much fabric I would need for something. This is not a small privately owned fabric store by a person who knows their stuff. Most of the staff are there because it’s a job and that’s okay. I would suggest that you watch You Tube videos or read other tutorials if you are not following a pattern and are unsure. If it is your first time trying to do something and are winging it I would discourage that as you will end up frustrated and possibly overwhelmed.

I have seen novices being helped and I’ve seen them being left to their own devices. I have helped many people in the store if I have seen them being left to figure it out for themselves because I believe that knowing how to sew and make your own things is a valuable skill.

They have an okay selection. The store has been cleaned up and looks much better than it has in the past. However, even I get the ‘it’s somewhere over there’ comment when I ask for a specific thing and I pretty much know every inch of the place.

What I am very impressed with is staff’s ability to know what is on sale from month to month. They do have a reference binder but it is pretty good work to know to even look it up. I have only had to highlight a sale item once or twice in five years. Very impressive.

What I don’t like is that 99% of the staff do not write up the invoice well. They should be putting the code number for the type of fabric it is as it correlates to care instructions on the back of the invoice. Someone like me who has stacks of fabric can’t always remember what is what and so I do tend to pin the invoice onto the material when I store it at home to remember what the care instructions are. However this is very rare that the number is provided.

All in all the deals are good, especially if you are a member, and I know who to ask if I do need help.

Ver well organized store. I believe they have cleaned house staff wise and you can expect an awesome shopping experience. Very pleasant and helpful new staff. Found everything I was looking for and of course much more. Will definitely be returning.