Accutemp Refrigeration Air Conditioning & Heating Ltd

I called Accutemp and it took a few weeks and then Andrew came and gave us the estimate for the new heat pump we wanted for our home. The price was excellent and within 2 weeks Andrew had the crew in our home to install the heat pump. I have never in my life ever dealt with more honest up front people as I did with Andrew and the staff at Accutemp. From the lady at the front desk who arranged the estimate to Dan the fellow who installed the system and to his electrician who wired it all up, we were more than impressed. Andrew showed me the simple way to get the rebates from Hydro and within 2 weeks I had my rebate. We paid a little extra for the extra warranty and now we sit in a warm home with no worries. We very highly recommend Accutemp and would use them again and again just wish there were more companies out there like Accutemp.
Mr. & Mrs. Al Sturgeon

Installed a Heat Pump in just a few hours and it works perfectly! Can't be more satisfied with the service provided.

Two years ago Accutemp installed a new heat pump to replace our old oil furnace. Installation was on time and finished quickly. Technicians were courteous and professional. Overall the installation experience was positive, except...

As they were cleaning up, the tech took me through to look at the installation. I had moved a bookcase to allow access to the old furnace and I noticed the air filter had been installed in a location that would become impossible to access when the bookcase was put back. I mentioned this at the time and the tech cut the back of the duct out so the filter could be pulled out from the other side. I thought this would be okay, until I actually tried to remove the filter through this new opening and discovered it was impossible.

I have phoned and sent emails many times since to try to have someone come out to look at the problem, without a single response. A tech comes out every year to do a regular service on the heat pump and every year I have asked that they have someone contact me about this, but nothing has ever happened. The most recent was two weeks ago. I was assured the sales rep would contact me, but so far I have heard nothing.

I used Accutemp to install a multi zone heat pump system. Mark visited our place a few times, did a thorough assessment before giving me a quote. He was very professional, respectful and responsive throughout the process. I changed my mind a few times about our needs while I was assessing the costs and priorities, had lots of questions about available rebates and Mark was very understanding and helpful. On the day of installation, a team of four showed up led by Heather, all professional and did a very good job. On the last day Heather made sure every things is done properly and in a timely manner. Overall, I was very happy with the level of service I received. Definitely recommend them.