I.D.A. - Island Pharmacy #1

All the staff are helpful. They go out of their way when you ask for help. The pharmacists are exceptionally busy. They are keeping things going with a smile during all of this. Respect for all that work here. Knowledge based inform you what you should or should not take meds together. They have earned my trust!

My wife and I were 'snowbirds' for 8 years with Vancouver Island becoming our Canadian destination in 2009 for the summers. The first few years we dealt with a chain pharmacy in Duncan. Having just retired this outlet had a lot of supplies, BUT their was no personal service or attempt to use my health benefit plans to save me any money. Yes, my ignorance of all plan details, probably helped cost me hundreds of dollars for my supply of six months prescriptions --- no concern or suggestions from the chain pharmacy. None!! We were ASTONISHED with the individual attention to detail, including costs to us, plus our records for vaccinations from our local I.D.A. at 138 South Shore Rd., Lake Cowichan. The people here were always very pleasant, helpful, and professional. Any delays with filling prescription quantities were of "minor" inconvenience, and all handled as promised. We will be moving to Duncan, and will seek the recommendations of the staff at this pharmacy. We intend to be a customer of the recommended pharmacy. These people have earned our trust through their service. .......... John

Always greeted with a smile and Hello, friendly staff to serve all my needs

Don't listen to that person below. The place is pretty good I'm a new patient and they treat me quite well. I am sure that person that rated 1 star is extremely rude.