Category: | Furniture store, Home goods store, Store, |
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Address: | 700 Marine Dr, North Vancouver, BC V7M 1H3, Canada |
Postal code: | V7M 1H3 |
Phone: | (604) 904-3939 |
Website: | http://www.conceptsinrealwood.com/ |
Monday: | 10:00 AM – 6:00 PM |
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Tuesday: | 10:00 AM – 6:00 PM |
Wednesday: | 10:00 AM – 6:00 PM |
Thursday: | 10:00 AM – 6:00 PM |
Friday: | 10:00 AM – 7:00 PM |
Saturday: | 10:00 AM – 5:30 PM |
Sunday: | 11:00 AM – 5:00 PM |
We first dealt with Modern Home Furnishings, North Vancouver in 2007. Our move from West Vancouver to Victoria required that I purchase a full bedroom suite (a queen bed with a beautiful black headboard & footboard, “Spring Air” mattress (THE most comfortable mattress I’ve ever slept on), and two matching bedside tables - extra tall to match the height of my bed), a computer desk and matching printer table. Once the furniture was made, our moving day was pushed ahead by a couple of weeks so the store held all our new furniture in storage for us and then they arranged a pick-up time with our movers on our moving day. This extra service they provided us was so helpful (moving day is always SO STRESSFUL) as all our movers had to do was pick up our order, load it onto a nearly-full truck, then continue on to the ferry to Victoria, then a short drive to our new home on the island. I’ve enjoyed our new furniture immensely over the past 11 years! Then suddenly last week, I tripped and fell onto my desk, breaking away the slide-in keyboard tray. I emailed the North Van store with pictures in the hopes that I could purchase two new glider sets for the keyboard tray. Within a week, the brand new hardware arrived! After a few intimate moments with my power screwdriver, I had a perfectly working keyboard tray again!
So, thank you VERY MUCH Modern Home Furnishings, and in particular, a big thank you goes to Gary who quickly arranged everything for us in record time!
Jeff in Victoria, BC
Great customer service!
Excellent service. We didn't end up buying here, it wasn't what we were looking for, but the sales person was very good. The store was going through a bit of a reno, but everything was fairly accessable. I would recommend this store based on the quality of furniture and the friendly staff and excellent service!
Experience was a total mixed bag for us. Proceed with caution.
Good:
*The quality of the bed frame we ordered is great.
*Delivery was only 2 weeks after order.
Bad:
*Customer service is horrible. Called multiple times to reconfirm time for delivery, leaving messages asking for a call back, and never heard back.
*Bed frame stained wrong colour (thankfully we actually really like this colour too). Didn't bother trying to follow up based on their previous Customer Service experience.
*Restrictive delivery times - and they only call you the night before to confirm a 3 hour window, can make it difficult to schedule (unless you take the whole day off work).
Overall, we don't think we'd ever purchase from them again - unless it is something we can take from the store on purchase.
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Modern Home Furnishings Inc offers Store services in North Vancouver, British Columbia area. To get more details you can call us on (604) 904-3939. We are open now.
Modern Home Furnishings Inc 700 Marine Dr, North Vancouver, BC V7M 1H3, Canada (604) 904-3939