Steve Nash Fitness World & Sports Club

I wish I could rate different aspects of the gym. The equipment and my personal trainer are awesome. Not all gym memebers are aware of proper gym etiquette, but that's usually not a problem.

The biggest issue I had recently is my account was frozen for some reason in early February. The club didn't know why this happened and they contacted head office. No one got back to me or explained to me why my account was frozen or why there was an error with my account. I was allowed to continue using the gym.

I'm a full time student and could no longer afford $90/mo so decided to cancel my membership, especially after hearing no word from anyone about my account. I had emailed and called and left a message with member services to cancel my account, but it wasn't until I contacted them a third time that I actually got some answers. My account was charged again in March with no notice or explanation from anyone. I now have to make another payment before my membership will be cancelled in April. 7 business days to process the cancellation and 30 days written notice to cancel the membership. This is after a month and a half of no communication from Steve Nash to me about my account or what had been happening.

I wanted to get a refund for my March and final payment as I'm no longer using the gym and have signed up for another gym already, but member services wouldn't help me at all. They got argumentative with me and made no effort to apologize for the month and a half I was left in the dark about my account. Having to hound them 3 times just to get any info is unacceptable considering I was not the one who froze or made an error with my account in the first place. Especially considering what I was paying per month!

Terrible customer service. Awesome equipment and trainers. Too expensive!