NOVUS Glass South Surrey

I had an order from this company for 3 wall mirrors and a custom glass for the top of a buffet .
The mirrors came in late and without the proper trim or the right amt. of trim . They needed two trips and 2 orders to complete this part of my order !
The glass Order was lost and I was not notified until I called 6 weeks later ! Then multiple calls on my end ( never from them ) they came to measure up the job yet again ! Then I hear nothing back as to the time that I would receive this piece of glass! They always say you will get a call , I am never called !
It’s now been 2 weeks again and no call about a completion date and delivery of the ordered mirror ! I have not ever dealt with such a disorganized company and one with such poor customer service! I suggest you look else where for any glass or mirror needs !!
AN UPDATE TO MY GOOGLE REVIEW
Since my posted review the reginal manager responded to my review the same day and expedited my order .The Manager showed concern and caring about the happenings with my glass and mirror orders. I appreciated the level of service Anthony the Manager gave and the follow up timing of my delivered and installed order. Anthony also took money off of the bill which I also really appreciated ! I change my review to 4.5 stars.

Great work done by the team at Novus. They replaced our windshield and even came out to our site making it very convenient. We would be happy to use their services again. Keep up the great work, Novus!

A year ago had to replace my windshield, they made room in their schedule to fit me in. Also advised that a previous replacement was done all wrong and was part of the source of my troubles. Will use their services again should the need arise. Outstanding service.

Fantastic, had my car broken into and needed my passenger's side window replaced. Novus accommodated me same day, provided a courtesy car in the time been. It was a fast and painless process to get everything done.

Booked a next day appointment for a windshield chip repair. Great outcome. Helpful service who informed me of ICBC's free windshield repair program. Work was done in under 40 minutes.
Will definitely go back.