Category: | Health, Veterinary care, |
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Address: | 2580 Capilano Rd, North Vancouver, BC V7R 4H2, Canada |
Postal code: | V7R 4H2 |
Phone: | (604) 973-1247 |
Website: | https://mountainside24er.ca/ |
Monday: | Open 24 hours |
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Tuesday: | Open 24 hours |
Wednesday: | Open 24 hours |
Thursday: | Open 24 hours |
Friday: | Open 24 hours |
Saturday: | Open 24 hours |
Sunday: | Open 24 hours |
Knowledgeable, friendly staff. Great experience and would recommend to any one!
Great to see this one of kind place and knowing if ever you need help your pet is in great hands.
Love this place! Got our puppys shots here and they also helped us out in an emergency situation with our dog as well. Top of the line facility, super clean and the staff are excellent and so knowledgable. We have seen a few vets here and they all were great.
Highly recommend!!
Leo (my dog) and I have visited this hospital twice. Both times were great. Friendly, helpful, responsive and polite staff. The facility is great. They never rushed into examination, and made sure that my dog was not stressed. They examined him on the floor and didn't even ask me to put him on the table when they noticed that my dog was stressed.
They take care of the insurance claims and every-time that I wanted a document through email they were very quick at responding.
Overall I never noticed anything bad about this facility and its staff.
I remember reading some reviews complaining about the price. Let's try to be reasonable and take responsibility for our actions. Emergency and hospitalization fees are high everywhere, and that is what insurance is for. Therefore, if you're animal were not insured at the time of sickness, and you faced a big bill then that is only on you. Also If you think that a high quality facility that runs 24/7 was going to charge you the same amount that you pay at your regular vet that was closed, then you lack common sense.
I am quite disappointed to see all these bad reviews.. I will be completely transparent on my review. My cat was very sick, and we ended up taking her to Mountainside at 2 AM. We are far from being super wealthy and dealing with crazy bills.. but to be honest to see an animal doctor at 2am - I would say it’s fair to pay extra. Chelsea answered the phones and we spoke SEVERAL times before I brought my cat (Allisa) in. In fact she was so amazing and answered so many questions while pretty much holding my hand over the phone.. There was zero pressure and Chelsea was extremely helpful (Thank you - Chelsea!!!!)and supporting my complaints at 2am over and over as I kept calling.. When we finally brought Alissa to see Dr. Courtney Parson there was a med staff who greeted us with full on support and care. Super professional!! Dr. Courtney called after examining Alissa and was extremely helpful not trying to up charge us with any crazy bills- in fact she suggested I would do some of the test in the morning at another clinic to save money. I was so impressed and thankful. Dr. Courtney was right about Alissas infection without any tests and was able to help us! We are very great full ? absolutely superior staff and amazing service ❤️? thank you
My daughter's 1 1/2 year old Ragdoll ingested string which we discovered on a Saturday night. Even though he had vomited some out and pooped out more, he was not acting normal. I took him in around 10:00 that evening and was so thankful that we did. Turned out that he still had a metre long piece wrapped up in his stomach and intestine and he required emergency surgery. Our regular vet is closed on Sundays and the damage would have been much more significant, if not deadly, had we waited that long. The surgery went flawlessly and he is once again his happy, floppy self. Yes, Mountainside is expensive but running an emergency clinic IS expensive. I was grateful to have them there on the North Shore when I needed them. I would use them for pet emergencies in the future without any hesitation. Thank you to Mountainside Animal Hospital, your vets and all the staff for taking such great care of "Lightning Bolt"!