Urban Machina | Hybrid Lab (Fulfillment & Service)

I'm loving the Evolv Stride. John at Urban Machina was very helpful and knowledgeable. The Stride is exceptionally well made, with enough power to climb our Vancouver hills, and it looks tough (see photos)! I think the "honeycomb" semi-solid tires and front and rear shocks is the best combination for city riding, as you get a reasonably smooth ride with no worries about flats.

The only feature I wish it had was regenerative braking. I originally thought regen was designed only to add range by recharging the battery (not a problem, given the Stride's generous range). But it's useful for managing downhill speed, as it's easier than squeezing brake levers and saves a lot of brake wear. (Some models let you choose the regen strength level, too.) If UM introduces a scooter with it, I may take advantage of their "upgrade" offer—assuming I can do that and stay married. 😄

That said, in all other ways the Stride is excellent. So if downhill braking isn't a big deal for you, it's a great value. And no matter which scooter interests you, I know you'll appreciate the good people at UM, and being able to support a local business. Cheers!

We shopped around Vancouver this week for an e-Scooter and ended up buying here. And there's a good reason for it. Quality of the product, in fact all the products. I liked the professionalism, service, everything. Highly recommended to buy from here.

I just purchased my EVOLV City Plus from Urban Machina about a week ago and can honestly say that I am impressed with their services.
My scooter was on pre-order so I had to wait for mine to come in but UM sends out status updates to keep the customer informed and aware.
Any questions I sent via email were responded to in a very timely fashion and when I came to pick up my scooter the lady there was kind enough to run me through basics and answered any questions I had. Overall, I am so glad I purchased my e-scooter from UM, I feel like I have a piece of mind.

Excellent service, highly recommend. Friendly and knowledgeable staff made buying my scooter very easy. Also took care of warranty service with no issue. Really made me feel like a valued customer and will be purchasing my next scooter from them for sure.

Friendly and helpful staff. They answered all my questions, and communicated well via email.
They also offered to set up a test ride if I wanted one.
I ended up purchasing a VSETT 9+ from Urban Machina, and I love it. They had it unboxed, assembled, inspected, and ready for me when I arrived to pick it up.
I highly recommend them.
Thank you!

I have since purchased a second e-scooter (Evolv Pro R) from them, which I've been riding to/from work when it's sunny (Burnaby to North Vancouver, 44 km round trip).
It's an addiction, and I wanted to level up the power/range!
Again, service was great. No complaints here!