Drain Doctors

We had Drain Doctors out to perform a pump out and some septic repair on an older septic system that had not seen use or service for a long while.

Pros:
They were flexible with their scheduling
They performed quality work and provided informative reports post service

Cons:
Material markup - We discovered after the installation that the material markup was rather high. For instance, We needed 3 PVC lids/bases. At $900 for 3 it seemed a bit high after the fact and so inquired with Andrew Sheret. For the same CSA approved lids and bases it would have been $189.

Similarly the bag of Quickcrete was billed as $50 vs $15 to buy from the Home Depot.

Given the markup concerns I can't recommend them as a service. For myself, I'll try someone else in the future.

As a contractor that values timing on completion of jobs on a timely matter. We very much like working with drain doctor. Very happy with there services.

Darryl at Drain Doctor's was amazing to work with, very efficient, great customer service with constant updates throughout the entire process. His staff regularly called to provide updates for timing of when the crew would arrive, when equipment was being delivered and when the work would be completed. He selected the best site for the septic and was clean and organized doing there very best to minimize the impact of the equipment on the yard. Darryl was also very quick to reply to text/calls as well if we ever had any questions. Knowledgeable and reliable and came in well within budget. I would highly recommend.