Arctic Spas Parksville

My partner and I just bought a Kodiak saltwater tub from Sabrina in Parksville. First off we can't say enough good things about Sabrina. She was very attentive with us, and also very patient with our many questions. She worked hard at achieving our budget and we feel we have purchased an excellent product within our financial means. We had the two fellas come over this morning to deliver and install the tub, including the electrical connection to tub, and a full tutorial on the tub and the spaboy package. Paul and Sam were their names and they were really great. They clearly knew what they were doing and were friendly and most importantly, not in a hurry to skedaddle off before they educated us as good as possible. I was very impressed with them. We have yet to get into the tub as it is heating up as I write this, but so far, we have had a great experience with the whole outfit. Thanks so much to Sabrina, Paul and Sam for a great delivery day :)

Regards,
Mark and Amanda

I arrived at Arctic spas in Parksville yesterday afternoon with my two sons to look at a Durosport hot tub, we were greeted warmly by the salesman Bruce, they had two models to look at one with water and one not, we were encouraged to sit in and try them out, while Bruce explained all the features, which he did well and easily to a novice like myself. He had great advice regarding hookup, wiring and leveling, I felt unrushed and taken care of the whole time I was there.
It was a great experience and found exactly what I was looking for.
Thanks again!

Excellent product and service. A special thanks to Bruce who always handled my never ending questions with professionalism.

We highly recommend Arctic Spas Parksville. We had a great experience and love our new Strong Spa! For a plug and play spa it is FANTASTIC! We are totally enjoying using it but also it looks great in our backyard. One of the best things about it is the ease of opening it and closing it. This lid is awesome.

Fabulous service! Ask for Bruce - he is extremely knowledgeable and helpful.

My wife and I have owned our Arctic Spas Cub now for 2 and a half years, and this is the second time I am writing a positive Google review regarding the Vancouver Island Arctic Spas team. When I was having some recent issues with my tub I went into the Parksville location and spoke with Bruce regarding what I was experiencing. Bruce was more than helpful in helping me get to the root of the problem, and we got to the point where he set up a work order for the Arctic Spas service team to come to our home and perform some checks. Their service manager Mark called me to set up the service call day and time, and then sent their technician Sam out to do the checks and any necessary work as promised. Problem solved.

All my experiences with any of the staff from Arctic Spas Vancouver Island have been more than positive. The Arctic Spas product quality speaks for itself, and even though they may know they have the best product in the hot tub market, the Vancouver Island team understands the value of good customer service as it pertains to customer retention. It costs 5x as much to acquire a new customer as it does to keep an existing one, and Arctic Spas Vancouver Island continually shows that they understand this simple business fact in their dealings with their customers. We highly recommend them to anybody who is considering purchasing a hot tub.