Crossroads Insurance

Cody M was terrific support for us as we went through an insurance claim. He was extremely knowledgeable, very helpful, and made the whole process run smoothly. We appreciate everything that he did for us! Cody is the best!

As a broker, this business leaves a lot to be desired. When cancelling a home Insurance policy we were told no worries, there will be no more payments coming out of your account and you will be getting a refund, likely a cheque in the mail. Then, lo and behold, money withdrawn and when calling for an explanation, my daughter was basically told she was a liar and that no one that SHE (the manager) had trained would ever had said such a thing. When also told that she would now be short on other bills for the month, not their problem. Very, very poor customer service and integrity. Use a different broker there are lots of good ones out there,
this is not one of them!
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UPDATE: The office has contacted us and the above issue has been resolved very satisfactorily and I will now be changing my rating for them to five stars. Impressive.

Nothing but great service. The home insurance renewal advisors shop for better coverage and rates when requested PRIOR to renewal, and do what is best for your interest. They offer a handful of insurance companies to quote with. If you have questions they are easy to talk to and friendly service. Their manager, Nella, was also very helpful.

Lisa was so helpful and friendly! Thanks