ABC Power Tools

Keep up the great work, Team! I love this store. The only "trouble" is I don't get to go there very often because everything I buy from them just plain works without needing any service! Their equipment is awesome and the service is stellar. I wish I could go in there more often!

Very knowledgeable staff willing to solve your issues. I would definitely go back when I need parts and services. On August 25, 2022, I went to go and pick up my Craftsman chainsaw. I paid my $48 for a new recoil rope that was installed. When I got home I attempted to start it with no success. Prior to the rope breaking, the saw ran like a clock, no problems starting or running. The next day I went to take it back and Andy tells me it is old bad fuel. I only run premium fuel in my machines. Andy dumped the fuel saying only run Aspen fuel. I've never had a problem running premium fuel. Andy attempts to start the saw with no success. I asked Andy if it is possible the service tech pinched the fuel line, Andy replies, not a chance and asks me to leave it for a couple of days. September 1, I go to pick up the saw and Andy and the so called service tech explain that only the recoil was serviced and nothing was done to the fuel system. Every time I mentioned about a fuel line pinched, Andy and the tech won't even acknowledge the possibility of a pinched line. Today, September 2, I open the recoil cover and there was the issue. When the tech pulled the cover off, he must have pulled on the fuel line slightly. When the tech reassembled the recoil cover, the extra fuel line kinked, just like I suggested. When you repair one problem but CAUSE another, the Customer should not be held accountable. SHODDY workmanship at its FINEST. I called the tech and told him what the problem was, and Matthew, the tech, refused to accept any responsibility. I asked for a refund and was looked upon as a fool. TERRIBLE CUSTOMER SERVICE. Do not TRUST your Equipment to this company, they don't listen and can't be trusted