Resource Assistance for Youth

Great services, not so great delivery. The people seem nice and appear to do what they can if you are personally with them or on their first message to you. But then they will not respond. I've tried to make so many appointments to see the nurse or laundry but miss it because they either don't tell me they made the appointment or they just.... Never respond. And never have I ever received an apology for them leaving me hanging for weeks at a time. I'll follow up my own message asking where theyre at and they respond more than a week later with an unrelated message, like they've simply forgotten or something. Would be nice if they apologized because that's basic needs, stuff like IDs and healthcare I'm missing out on. Ray is my only way of seeing nurse Amanda right now but hard when they say they'll book you in and never do. I go in-person but they say I have to "contact the mental health team". I do, then watch them not respond all week and then when they finally do, they act like nothings wrong. A "sorry I'm late" would be really really nice. The app has helped this a little bit but I stress the word little. Even the caseworkers for level up appear too busy to be able to upkeep a reasonable amount of contact with their students.

I like the vibe of the place when I go in-person I feel like I can get what I need without judgement but it's when they send you on your way with promises of later contact that your heart drops because you know it won't happen. Also sucks when you find a staff member who'll do what they can and respond timely, but then they leave and no one takes over their work so you're just left hanging and you've no idea it happened.