Mary Brown's Chicken

Great chicken, and we love the new biscuits.

Customer service is usually so friendly, but we did have a bad experience, where they forgot to bag up the actual chicken we ordered (there were a lot of sides and some drinks too), and after driving home about 15 minutes away and noticing we had no chicken, I drove all the way back to see what happened.

I had to wait about half an hour in the store for it be resolved. They were getting other orders wrong when I was there. I guess the worst experience was that they didn't believe me, even with my receipt. I had to wait around for them to check their cameras and then make the chicken again. As a regular customer, that was humiliating to be treated as though I wasn't telling the truth. I used to work in customer service and know on a busy Friday night, it can be crazy, but we were taught to resolve things kindly if customers had issues. I was being calm and friendly the whole time.

In the end, the cameras backed up my story, we got our chicken, and a couple extra pieces, and apologies from some people. I was satisfied with the resolution, just not with the wait on what was a mistake on their end.

Food was great! Double check that your order is complete, it was actually a while before I realized I didn't have my macaroni salad. By that time I was too stuffed to really care.

This spot has been here forever since I grew up in Sackville! My family loves their Big Mary and I'm a fan of the ridiculous amount of delicious sauces they have available for dipping. Taters are solid too! Saved our butts with a family feast deal that wasn't just reasonable in price, but was ready in probably 10-15 with everything super fresh on a busy night before the holidays! Not a ton of parking here in the little strip mall, shared with many other small businesses. Probably the kindest cashier working here that I've come across in a long time!

Sure, you can buy a chicken sandwich and fries at a pub for $23 but you'll never beat $12 for a Big Mary and taters and a drink. The atmosphere is lacking and they're usually jammed (with takeout) but bang for the buck is hard to beat.

The chicken was delicious as usual. However this was the longest we've waited for an order. While it was busy, it was over 20 minutes. I wish we had used the app but as we were passing by we chose to go in.