Grand Experiences

Our experience with this company was fine and we enjoyed our time on the river however some aspects were disappointing. We were on our way pretty quickly with a little advice from the staff. Equipment was good and had no issues with anything. At the end of the trip we disembarked but were not acknowledged by the staff asked to be sure that we were in the right spot. They took care of the equipment and we were told to wait for all the people who would return on the shuttle. Was told ahead of time that due to covid restrictions only the driver could shuttle back to return to pick up family who had to wait about 45 mins for me to return. I was asked if i had a mask for the shuttle but when I rode back with 3 other passengers, there was not space enough to physically distance and the other passengers didn't bother to wear masks and were not made to by the staff. Shuttle van was filthy so I did not feel confident that precautions were being taken seriously. Additionally some signage for the business would be a great start so you can find your way more easily. Based on reviews I would probably go with the competition next time.

THANK YOU …. THANK YOU … THANK YOU! A big thank you to GRAND EXPERIENCES for rescuing my friend and I even though we booked through a different rafting company (Grand River Rafting) which we totally regret, should have gone through GRAND EXPERIENCES … for sure! We ran into trouble on the river … long story short, I ended up on the opposite side of the river than my friend who was on the other side of the river trying to bail the water from the canoe all the while in a serious current. I walked up to the road and came across a compassionate stranger named JAMES who drove me to GRAND EXPERIENCES to get help for my friend who was still on the water. Many people have mentioned in the reviews below that GRAND EXPERIENCES goes above and beyond …. that is the truth and I will be forever grateful to Jamie and his staff.

Was not impressed about the pick up at the end... because of covid ( I get it) they only take the drivers of your group back to get there cars ...but don't give them any directions how to get back to us ... So your group is left standing around wet and cold for an hour or more if your driver's don't have any issues finding you