Princess Auto

I hate to say it but Princess Auto has strike one, thanks to a faux pas last week. We were interested in a wheelbarrow on sale, so I inquired about a raincheck. So I received a call in short order telling me they were in stock. I told them I would be in on Wednesday and because assembly was free, and because I have been having problems with a sore back, I asked for one to be assembled. Wednesday rolled around and when I went to pick it up, it came out in pieces (not assembled) but I could either wait for some time while they assembled it or take it this way, and I was assured it was a simple assembly....NOT! I finally got the thing together after hours of deciphering the directions, and of course I could hardly move. I was also told the reason it wasn't assembled was because they just came in. Okay so if it was in stock last Friday, then there should have been no problem putting it together for me. Somebody was twisting the truth and I was the one inconvenienced...not my favourite way to keep a customer happy. I will be watching closely for twisted wording in future with Princess Auto.

Great place to shop. Awesome selection, great prices on the majority of items they carry. The store is well layed out. There's something for everyone.

Awesome place to shop for men, too easy to spend lots of money.

Great deals, lots of stuff to look at so make sure you have time.

Unbelievably helpful staff every time I visit the store. Always so helpful and polite. Store is always tidy and anyone can direct you to anything they carry in any department. No hassle returns or warranties and having your receipt saved by your phone number in store means they'll keep that info on hand for you as well. Simple and genius. Brantford gets a perfect score from me and I'm glad it's in my neighborhood! Every other competitive store should model after Princess Auto especially this location. Best and most interesting part of the weekly flyers is always the Princess Auto flyer. Special thanks to the customer service counter where you are always greeted with a smile, a great attitude and an answer to your questions or concerns. Thanks for all your help and keep up the great work!

Sincerely, Darryl, St. George