Ken Knapp Ford

Amazingly Safe! CLEAN!! Watched worker sanitizing down cars in parking lot inside and out. Customers service TOP notch :)

We just bought a new Ford Fusion from Ben Makepeace. Ben was professional and knowledgeable, and was able to locate and secure the perfect car for us. Bonnie was helpful and professional in taking care of all the administrative and after-sales issues, Thanks to Ben and Bonnie, and thanks Ken Knapp Ford! We highly recommend this dealership.

I'm not even sure where to start with the Ken Knapp dealership. It's an incredible mix between the service department, parts, new AND used car sales.
I purchased my 2014 Focus ST from Marlene Sinclair about 1 year ago now and it was a great deal. Ken Knapp Ford doesn't practice the same shady business tactics as other dealerships I've been to. They don't have huge mark-ups on vehicles where they expect you to haggle with them. the prices are fair and the salespeople treat you like a respectful human being. Marlene also pretty much taught me how to drive standard in the Focus since it was my first manual vehicle and she gave some great pointers!
The service department has also done wonders. There has never been a disagreement on what type of work/ service needed to be done to my vehicle. When it comes to other dealerships, there are usually disagreements on whether something is covered under warranty, or they speak to you like you don't understand anything about maintenance and try to up-sell you on certain things. The guys at Ken Knapp service department like Roberto and Matt will telly you if they really think your vehicle is in need of something and will tell you straight up what the situation is. I've never dealt with a mechanic or service technician like the people at this dealership.
I live about a 5 minute walk from a different Ford dealership in Windsor, but I always make the far drive out to Essex to see the people at Ken Knapp. They appreciate people's business and they truly show it.

I bought Mustang 2016 from Don Harris at Ken Knapp who got me a very good price in my budget.
I went for service and Roberto over there is really helpful. One good unique quality about him is he patiently listens to you, your concerns about your 2nd biggest investment, IE your car and gets that fixed perfectly. Even the service manager is kind and discusses your concerns without a hurry.
Keep up Ken Knapp, Don Harris and Roberto and I look forward to send more business towards you.