Brunet Plumbing Supply Kitchen & Bath

• Shawn Wood from Google
  
  
  (January 9, 2019, 1:53 pm)

  Good guys

• Rob Cornett from Google
  
  
  (October 17, 2018, 11:34 am)

  Compared to box stores prices are comparable, when discussing advice and knowledge, the staff at Brunet are invaluable

• Mike from Google
  
  
  (July 24, 2018, 6:07 pm)

  Used Brunet plumbing for a kitchen renovation, we needed to move our sinkdrain a few feet to fit a new dishwasher. Called on a Thursday, and was told a plumber could stop by Friday after 2pm.
  
  Plumber arrived at 1:30pm on Friday, completing the job at 4:30pm with no issues. The plumber (unfortunately I can’t recall his name) was great and helped me understand everything he was doing. Communication was great and I was very happy with the work completed. Glad I didn’t try to do it myself.
  
  I would have provided 5 stars if it weren’t for a billing issue. I received the invoice for 4 hours of labour. When I called the office to dispute the additional hour, I was told that they charge for travel time as well. Which in my opinion is fair. However, my home is no more than 15 minutes from their office, so I had concerns paying for a full hour if only 30 minutes of travel time was incurred (round trip). They said that travel time is charged based on the previous worksite location. So in my mind, if the plumber was working in Belleville (45 minutes away), I should be notified ahead of time so I know what to expect. I can’t control where the plumber is before my job. I argued that this detail was not disclosed, but it was made to seem as if they were “doing me a favour” by coming on such short notice (almost like a courtesy cost). Don’t get me wrong, I appreciated them arriving so soon and I understand there is a cost to run a business, but I had 2 other plumbers willing to do the work same day/next day. As a customer, this was a little disappointing, however they agreed to reduce the hours charged from 4 to 3.5 (30 minutes travel, 3 hours labour).
  
  For those who consider using Brunet, overall the job was completed satisfactory. It has been 2 weeks since the plumbing work was completed and we’ve had no issues with drainage. I would recommend others get a full understanding of how Brunet will charge you for their services prior to committing. If they do in fact charge for travel time, try and get a morning time so you only get charged for travel from their office, instead of another worksite which could be farther away.
  
  Disclosure: at the time of booking I was told the costs would include; labour of $89/hr, $10 truck cost (for them to come out), and materials. Travel cost was not disclosed.

• Kelly Scales from Google
  
  
  (June 2, 2017, 11:56 am)

  If I could give Brunet's 10 stars, I would. They made the whole experience easy and seamless, starting from choosing the tile, hardware and even the paint colour for my bathroom remodel. The guys were always on time, fast, professional, friendly and paid such an attention to detail I've never experienced with contractors. They will soon be doing the backsplash and countertop in my kitchen, I can't wait for them to make that room beautiful too!

Brunet Plumbing Supply Kitchen & Bath in Kingston, ON

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