Jump+ Apple Premium Retailer (Kingston)

Hunter is so knowledgeable, kind and provides amazing service. I recommend him greatly!
Update: went back there today and received service from Santiago. He was very amazing. Super impressed! I will be coming back here for all my apple needs

I recently bought an iPad and went into jump plus to get all of my accessories. The staff were knowledgeable, recommended products based on what I was looking for and were helpful. I purchased a screen protector and they installed it on my iPad free of charge, even though I didn’t buy my iPad directly from them. I have dealt with them in the past for phone service as well and they were very helpful and communicative with me about when it would be ready and what was being done

Edit from initial review below: went back to Jump+ and Dylan kindly did another diagnostic on my phone for no charge to see if there was another underlying issue. He also reviewed some settings to see if they could be a culprit for battery draining. No additional issues found but changed some settings. That was almost two weeks ago, and so far so good! (Hot tip, the setting “Optimize Battery Charging” might actually be preventing your battery from fully charging). Thank you again for the wonderful customer service and helping me get the best usage out of my phone.

Service was great (thanks Hunter!) communication was strong, timelines were accurate. I got my iPhone battery replaced; however, two months later, the battery seems to be the same as before it was replaced but the battery health happens to show 98% instead of 75%. Feels like this setting was simply reset and my battery still sucks. It was a waste of $100.