Service Canada Centre

Super impressed with the efficiency of this Service Canada Centre! I made an appointment online 2wks ahead for a passport renewal, arrived 5mins ahead and checked in, was served at the exact appointment time, and on my way 10 mins later!

The office st Kingston is supposed open at 8:30 am. I went there before 8 am to line up. To my surprise, everything was already set up. The security gentleman was there and another 2 staff were greeting people and answering questions and helping people out. I saw smiles on every one's faces. One lady checked my paperwork before 8am and showed me what was missed and how to abtain them. The whole process is smooth and welcoming and especially professional. I was chatting with a gentleman in the line and he agreed these staff here are enjoy helping people.
I am giving 5 stars. Maybe in some point in the past some visitors got disappointed for some reasons. But come and see how awesome this place is now. This place deserve a higher rating in my opinions.
Update: the staff Arlee is professional, efficient and knowledgeable.

My passport arrived in 3 days!!!! Was shocked how fast it was delivered. The Kingston office staff were amazing. Colby took care of me and was extremely knowledgeable. I am amazed by the customer service and quick delivery.

The staff in Kitchener are AMAZING!!! I went in as a walk in expecting to be in a huge line or to be turned away as I had gone in the afternoon. To my surprise, I was in and out within an hour. Security out front was extremely helpful and pleasant, the sign in was easy and the process was quick! I had a lovely lady named Theadee helping me out. She was super friendly and made sure I was set up for what I needed. She was a delight to chat with! THANK YOU for such a pleasant experience!!