Address: Lanark County Rd 15, Carleton Place, ON K7C 0C5, Canada
Address: 207 Ferguson Falls Rd, Carleton Place, ON K7C 0C5, Canada
Address: 915 Ramsay Concession Rd 1, Carleton Place, ON K7C 0C5, Canada
“Wet Basement Solutions has the unfortunate situation where due to the loss of their support person, (a death) they cannot formally reply to the customer comments on this site. Our alternate solution is to write a review and provide the balanced view of the situation so this very negative review can be balanced with facts. We are also in the process of securing a new Wet Basement Inc Google account. Specific to Kyle Carnegie’s complaints including the Better Business Bureau where it was responded to with the following: “The installation is over 8 years old and the regular service schedules had not been maintained. Per the warranty agreement regular maintenance is required by Wet Basement solutions. In addition, the equipment cannot be changed, modified, or tampered with by anyone other than an authorized person. The customer had admitted to changes and modifications. The customer also alleges the use of improper parts during the last visit even though it was explained repeatedly that the manufacturer no longer makes the part he is requesting. It no longer exists! Wet Basement Solutions has hundreds of very satisfied customers where solutions were provided to fix their wet basement challenges. Doug and his team take pride in what they do and work with the customers in a very professional manner.”
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