Bell

The Bell store in Cobourg is excellent at helping technically challenged older people like me, they are very patient and understanding. They made sure I understood the rate plan I was put on and the basics of using the phone before I left. I do stop by often to get more help and they are always pleasant.

Had a very positive experience. Staff very helpful and polite.

I worked for Bell in the 80's and 90's. We had such a strong commitment to positive customer service and dreaded a negative report to the higher ups. We felt like a family. I find Bell now to be indifferent to the needs of the customer. Directory Assistance is a joke - I have never been able to satisfactorily communicate with the operator. I came back to Bell after leaving for a few months and trying Cogeco but still experienced unsatisfactory service. I am extremely disappointed and don't really advertise the fact that I once worked for Bell. I used to try and get people to support the company because my late husband worked there for 33 years retiring as District Manager for Outside Plant and Engineering. He would be very upset if he could see what the company has become.