Hot Tubs Ottawa Inc.

Good price, showed us exactly what we wanted first try, very knowledgable. No complaints.

After fighting with a hot tub soon after moving to a new house [and similarly fighting with another company over that tub], I was a little skeptical when a friend recommended I speak with Hot Tubs Ottawa. My skepticisms were raised when my initial email didn't get a prompt response, but a brief follow-up on my end resulted in a thorough phone conversation, leading to a very timely diagnostics appointment, which subsequently led to a very timely repair visit.

The technician was incredibly knowledgeable and very willing to offer his unabated opinion, which any tub owner should readily desire [what good does sugar-coating facts do for me when it could lead to me doing something wrong, or failing to do something I should do?]. The issue was quickly identified, and when the subsequent issue was identified at the same time the response was professional and prompt.

The only "complaint" I could claim to have was potentially on the administrative side of things, but I understand that many businesses have had some difficulties during the pandemic trying to hire-and-retain solid office support, so I don't hold that against them. What's more, the one administrative "issue" was resolved in my favour, meaning I wasn't actually put out because of the minor oversight on the company's part: Nobody should judge a company by a standard of perfection, but by how they act in the face of a shortcoming, and HTO performed splendidly. Ultimately, no "complaint" remained, and as such I am confident in my 5-star rating.

The pricing was incredibly good [especially compared to some other big-named competitors], the service was professional and solid, and the tips given are definitely going to be acted upon.

I would recommend HTO to anyone who needs professional assistance or handiwork with their spa, 10 times out of 10, and I will definitely be calling them in the future if I ever need further assistance!

I have so impressed the Service I received from this company so far, Specially York. Before I purchased Pool and Hot tub from them and until now. York is so honest and appreciate customer's business.
Last night I received his support even after office hours.
I recommend this company regarding Price, Service ,support and friendly staff.