Upper Room Home Furnishings

Our luxurious new sofa was delivered yesterday, but there was a problem with one leg. I called and they arranged to have a technician show up today to fix it in time for my dinner party tomorrow. Prompt, professional with a clear priority on superior customer service. A pleasure to do business with outfits like this.

I visited the store just after Christmass and saw a leather six piece sectional that we really liked. We asked of they would sell us the floor model and reluctantly they did. Delivery was fast and professional, truly a plesure to deal with this outfit.

Our buying of a new couch was overall a decent experience. We dealt with a rep and the sales manager, and they worked hard to get the deal done. We arranged this early so we would get delivery well in time for our new home. Although they said they could hold in the warehouse for as long as we needed, when I tried to change delivery date when our house got pushed they had no note on file that they could hold for us. Thankfully when the warehouse called us for delivery they said no problem to hold it. Finally, delivery was pretty smooth EXCEPT that the delivery DENTED our wall, they said they noted it on file and when we get a call after about the delivery. When the woman called, she asked how it went, but had no record of the issue and said she would call back after she looked into it. Never heard back from them. If you want nice furniture, this is the place, if something goes wrong or they make a mistake, good luck getting it rectified. No one wants to take initiative there.

Update: after this review, they did call me as per owner mentioned below to let me know a technician will call me to schedule a service..... they didnt however, still waiting for that call. Pray your delivery has no problems.