Capital Appliance Repair

Category:	Home goods store, Store,
Address:	563 Gladstone Ave Unit 24, Ottawa, ON K1R 5P2, Canada
Postal code:	K1R 5P2
Phone:	(613) 454-1577
Website:	https://www.capitalappliancerepair.ca/

Monday:	Open 24 hours
Tuesday:	Open 24 hours
Wednesday:	Open 24 hours
Thursday:	Open 24 hours
Friday:	Open 24 hours
Saturday:	Open 24 hours
Sunday:	Open 24 hours

• 
  (January 26, 2019, 12:02 am)

  The technician was very friendly. My self and wife were asking him a lot of questions. He was knowledgeable and patient. We really appreciate his advice.
  It was next day service which was great wasted time.
  Defo would use these guys again.

• 
  (January 22, 2019, 8:01 pm)

  We contacted Capital Appliance to service our stove. We had used them before and were pleased with the service. The technician, who was extremely professional and polite, came and assessed the issue and advised that we needed a new bake element. He tested the electronics to ensure that nothing was damaged when the element fried. He advised if he had to return to replace it that there would be a repair charge on top of the cost of the part. The part is easy to replace so I elected to buy it and change it myself. I paid the technician the service call fee.
  
  I then bought the part which is a final sale part and installed it. Unfortunately the control panel in the stove had actually been fried by the shorted element so the new element did not work. The cost to replace the control panel was over $500 on top of the cost of the element and it was not worth repairing.
  
  I called Capital Appliance to advise of what happened and explained that the technicians assurance to me that the problem was only the element now meant that I had spent money on a part I could not return. They said they would consider the issue, speak to the manager and get back to me. The representatives I spoke with were always polite and patient.
  
  I did have to call a couple of times to followup (granted it was over the holidays) but ultimately once they reviewed the issue they conceded some responsibility. They agreed to refund the service call fee. I received a refund cheque in the mail within a reasonable period of time.
  While I am still out the cost of the element (which was slightly more than the service fee), I felt that this was very reasonable given that I did choose to do the repair myself.
  
  Despite the unsuccessful repair I believe that Capital Appliance was very good overall in how they dealt with this situation. I would use them again and would recommend them.

• 
  (November 1, 2018, 5:11 pm)

  Great experience, the technician came with the part needed as I mentioned the error code and model of the washer in my email. Very courteous, prompt and knowledgeable. I would definitely recommend Capital Appliance Repair them and use them again. My only regret was not getting the technicians name to thank him personally.

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