A Fireplace Center & Patio Shop

Excellent Service and Very Knowledgeable Staff!!! Highly Recommend!!????

A bit expensive but good advice.

Rated a solid 4 out of 5 based upon knowledge, a willingness to modify order after initial purchase and friendliness when it comes to servicing the customer.
The only reason they did not get a 5 star rating is simply because after my initial purchase I changed my mind on what BBQ I would be purchasing. However, even after purchasing several other items I did not received a corrected bill. I suspect the individual that was looking after me must have been new because he required assistance with processing the return of my initial purchase. This is not an issue for me because we all need a hand every now and then. However, in a retail environment although he added all the additional purchases and gave me my refund because the BBQ I finally purchased was less expensive he should have also given me a new receipt. Should I have to return any of the items I do not have a bill that truely reflects my final purchase.
My initial purchase was just a Nepolean Bbq p500RSIB for $1399. Final purchase was also a Napolean Bbq but a p500RB for $1199 + charcoal plate + charcoal + smoker tube + wood chip for the smoker tube. As you can see the final purchase included several other items not initially purchased. However, I have no actual proof that I purchased these items because I only left the store with my initial bill and this is after I made a point of asking if I would need another bill to reflect the additional purchases plus the change in Bbq.
I would normally make a point of getting the correct bill however, as indicated in this review I gave the sales rep a high mark for friendliness and additional points for professionalism. I am placing a lot of trust that should I require a return or additional assistance with any of the products I purchased the store will be forthcoming with dealing with me. This trust is simply based on my impression of the individual sale rep. I am willing to forgive a lot of you can get me to trust you on the 2 separate occasion we had the opportunity to interact. I would highly recommend the Fireplace Center.

Excellent service. They honored my "nearly" expired BBQ part that was defective...no questions asked (but they did scrutinize my return part..it's all good)
Got the service I needed and left happy. Well done guys!