HN Homes Riverside South Sales Centre

HN homes is a company that clearly understands the value of excellent customer service. We have had a couple of issues after we moved in and HN dealt with them immediately. I joked with the customer service people that the workers were at my door before I hung up with them. It was not much of an exaggeration. The technicians always showed up the same day as my call. Both Gary and Peter were excellent in dealing with the recent leak issue. There is no better home builder in Ottawa.

We have to say we could not be happier with HN Homes. We purchased our home in Feb 2018. I was so thrilled with HN Homes customer service from the beginning to the after sale service. My wife is a musician so we need a big studio on the first floor. We looked at the entire Ottawa market and no other builders offered big office on the first floor. Only HN Homes had a model (Arlington) that fits our needs but there was no model home available but their salesperson managed to let us see a half finished home so that we could have a good idea. They were also willing to make modifications as much as possible to suit our needs. At 30-day inspection and year end inspection they go extra mile and let me know the issues that I didn't notice or know. They truly show what real customer service means. If you are looking up HN Homes, you already know their design and quality is top of the line. Now rest assure their service is in the same league. Very impressed and highly recommended to everyone. Another funny thing is that the sales office now will introduce the Arlington model to the customers and say: you know, there is a musician who bought this model and is very happy about it.....lol

We will soon be closing our home and have had such an amazing experience with the HN Homes team. From start up until now, we are extremely pleased and satisfied. Thomas was such a pleasure to work and to deal with. He answered all of our questions in a timely manner and if he didn't have an answer on the spot, he found one within a few days. The houses are priced slightly higher than other builders but their work speaks volumes about the quality and customer service they pride themselves on. We completely customized our floor plans, which most builders do not allow. HN is the closest you will get to a custom built home with a builder. Their upgrades are very reasonably priced and working with Leohnard was probably the most exciting part. He is full of ideas and knows his stuff inside out. He provided us with several differently priced options and totally understood our style and vision within the first 5 minutes of our meeting. Hoping these last few months go as smoothly as the whole process has gone so far. Definitely HIGHLY recommend spending the extra $ on this builder, you won't regret it.