Stratford Subaru

I arrived about 10 mins early for my appointment and was greeted politely and checked in within a minute . I was informed that the software update would require 30 minutes to complete . After waiting for over an hour with no update from the service adviser I had to go and inquire as to the state of the repair . I was informed that the work was completed but the paperwork had yet to be done.

Leased a new vehicle last month, Todd and Chris were very helpful providing pricing options and explaining leases (there were a lot of options over the two weeks I dealt with them). Loving the vehicle and feel very confident about my purchase.

I think the customer service is excellent here. The frontline staff is courteous, helpful and informative. However, I feel that the necessary service work is overpriced. The hourly rate that is charged is too high in my opinion when the mechanics themselves are making a fraction of that I’m sure and the parts that are required seem to be charged at a maximum. Money has to be made I know, but it does seem disproportionate to what is required.

In all my dealings with local Subaru dealerships ( Subaru Gemini Kitchener, London Subaru) STRATFORD SUBARU by far has the most integrity and best customer service . Although they have some lower ratings in other reviews, I believe that they are at least working as hard as they can to make the experience at their dealership better for the customer. I will drive from Waterloo to this dealership always to buy my cars and service them. DEFINITELY think twice before going to Gemini Subaru in Kitchener!!!!!

I just have to say how amazing the service centre is. They show great patience, clarity and kindness when dealing with each customer. Their willingness to accommodate and provide you with the best service is their best asset. Thank you! Highly recommend !