Urban Nature Store

Never knew this store existed , surprised to see it's part of a small chain selling all your bird seeds for feeding the birds, bird houses , garden tools and a host of unique products, I forgot to ask a question last time I was in, so I have to return. very different store.

Great selection of products for bird lovers! Excellent customer service.

A great small business. The staff are friendly and knowledgeable.

Just got into birding and from the first time I stepped my foot in the store the customer service has been outstanding. My first time in Pickering's Urban Nature store I only had questions and told staff that and they were more than helpful with answers and suggestions. Based on their previous suggestions I purchased product months later, online during the virus stores shutdown. After placing my online order I had called with few questions and even as busy as they were Montana was just great as she took the time to answer and did what she said she would with my order. Finally enjoying my new hobby I left my binoculars of old out in the rain, finished. I went to purchase a new pair at Urban Nature because of my past two great customer service dealings with them and again, customer service was outstanding. Jane went way above what should be expected as she made sure I got the right binoculars and that meant going outside with me on Kingston Rd 5-6 times trying different brands, sizes and she finally got me zeroed in on the ones that I’ve been using since I got home. I’ve had two eye surgeries so perhaps that made it more difficult than usual for someone buying binoculars but Jane made sure I was going to be enjoying my new hobby which I’m certainly doing with crystal clear clarity. Thank you Jane and all Urban Nature staff, your great customer service is greatly appreciated by my myself and many others, that's for sure....CHEERS