Address: inside Walmart Pen Centre, 221 Glendale Ave, St. Catharines, ON L2T 2K9, Canada
“I have been to this clinic a few times for urgent matters and ALL concerns have been dealt with professionally from the receptionists and providers whom I seen. The clinic is very clean and tidy and welcoming. The staff are always helping each other and the patients if needed. Very friendly and professional atmosphere. I HIGHLY recommend this clinic.”
Address: 541 Glenridge Ave, St. Catharines, ON L2T 4C2, Canada
“In my initial review I had given 2 stars and below you can read what my initial thoughts were. I feel it is pertinent as I am sure many people have their doubts when initially placing their parents or family members in such care. Well It has now been 3 months and I have changed my review to 4 stars. With the aid of some exceptional nurses, the comraderie between the patients and the drive of the physiotherapists to make her well, as well as the social activities put in place, she has adjusted well and has come to be well taken care of. There are still a few things that had concerned me but with the help of family and some wonderful night nurses we were able to address them. Overall, I do see the benefits and how great the place is. Of course there will be nice nurses and less nice nurses as there are people. The food also, I believe could be better and healthier but its a cost and numbers issue I understand. Overall I am please with her progress and with a few of the nurses. In particular Angelica, shows such humanity, such kindness and such patience with her elderly patients. She is truly a wonderful nurse and caregiver. Thank you for taking wonderful care of my mother. We are looking forward to having her home soon! _____________________________________ I'm not quite sure what to think of this place. I also feel like my mom is being neglected. She's older, has a language barrier and she had to go to the bathroom and none of the nurses stopped to ask her if she needed help. Then the one time they were rude when she had to go. I don't find her physio is helping much. Hard to help when it's once a day in the morning and not on weekends. It's like they want to keep her in there. Her air conditioning is on so high that she could get pnemonia, noone has dared turn it down or ask her and she has four blankets on plus one covering the AC. I have an uneasy feeling about the place, from the smell going in to what I've seen so far. Being there I have seen 2 nurses come in to talk to my mom in almost a week that I've been there. They have also looked at me weird when visiting. I seriosuly do not get a good vibe here for elderly mothers. It is true they have many patients but I seriously do not know how the rounds work. I haven even been able to ask questions. I ahve to walk down the shall and stop them mid walking to ask information because I rarely see a nurse come into my mom's room, except to deal with the woman who does have cancer. :( I also noticed there was feedback on a positive comment but no responses to anyone who had unpleasant experiences. That is also odd to me. We were told to feel blessed my mother's in there but I am not seeing much different care than she had at the former hospital. Maybe still too early to tell.”
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