Erin Park Lexus

I just picked up my Lexus RX350 F Sport, and have nothing but great things to say!

Leo is and was a great representative from beginning to end and undoubtedly patient and caring in his dealings with me, highlighting the great "guest" experience the dealership provides.

His professionalism and attitude makes certain I would not hesitate to return for future purchases or recommend to friends and family.

I highly recommend Leo and the dealership!

I went there to do an oil change and requested a shuttle to my home which is within 5 min drive and was told by my service advisor (Richard) that shuttle service is not offered for oil changes. I've been going to alot of different dealers for my Vehicles and have never heard such a pathetic reason. All other brands offer shuttle service even for oil changes if requested/needed. Secondly, I pay $87 for an oil change at Northwest Lexus and was charged $115+taxes=$136.39 by Erin Park for the same vehicle and same oil change.
I was in the process of buying a RX 450h from them and promptly cancelled and got my $2000 deposit back. Who needs to buy from such people working for a Lexus dealer who have zero customer service. Will take my business somewhere else.
Hope someone reads this at Erin Park Lexus and trains the service staff who just cost them a sale of a $70,000 vehicle and not to mention all my future business.
Update:
Got a call from Paul (Service Manager) after he read my review and he explained me that they don't have shuttle service at all but instead offer taxi service to their clients who need a ride. Secondly, they do not offer fleet rates at all.
One thing Paul did notice as I pulled in was that my license plates were installed incorrectly and he had them swapped at the time of oil change. Also, I'd gone without an appointment and was accommodated.
Thank you Paul for accomodating without appointment and having my plates installed correctly.

I bought a car from Erin Park Lexus with the help of their best associate Mehmut. It was great experience after checking out lots of dealerships we relied on this one.
I would recommend everyone looking for a Lexus to go there as they are the best...

This place is filled with great people who know how to please their customers ????
For any new car deal, it is important that customer’s verbal consent is translated exactly the same way on the paper. My experience was exactly like this. It is not surprising why Lexus is gaining on market share each year. Keep up the good work guys ????