Ezclear

They were really kind and supportive! Both times they were able to redirect my package to the correct address!

Paying border clearance duty is never a pleasure, and when a package is lost or damaged things become much more problematic. That said, firstly, the process of paying my border clearance fees via EZ Clear was just that - quick and easy. When my package arrived and was found to be damaged/opened, I discovered that as the clearing agency, EZ Clear would be the ones who handled the claim against the postal carrier via a vis the claim for compensation. This process too was handled in a quick and professional manner. They requested various documentation and photos of the package, and then initiated the process. It took a couple of months for it to work through the system, but once the postal carrier reviewed all relevant materials, my claim was accepted, and now compensation is being arranged.

I received an email from Ezclear saying I had unpaid duties for one of my packages. I knew this couldn’t be, as I had prepaid all duties on my order when I purchased it, so I emailed Ezclear with my concerns. I got a response within the same day, the fastest response I’ve ever received from customer service for any business. My helper explained that they’d look right into the situation and would have news by tomorrow, which was completely right, as I woke up to an email saying all my problems had been resolved and that my package was on the way. Quick and easy, just great customer service.

Customer service at Ezclear is great. I had a wayward package and their customer service representative (Maricel) was very responsive at each step of the way in locating my package and having it finally reach me. It was easy and pleasant to communicate with Ezclear and they were very accommodating with delivery requests. The clearing fee is worth the service!