BMO Bank of Montreal

I was there on Aug 27th approximately at 1100h and noticed the only entrance that was available to clients who wanted to access a teller was the mall entrance. It was a 4 client line and covid protocols were actually observed both by guests and staff. I was helped by an employee named Rachel and albeit she did not have name tag, she was very patient and understanding when I tried to take a bank draft to cash buy a car. She explained the difference very thoroughly between a certified check and a bank draft and politely informed me she could not help me BMO's atrocious investorline accounts.

She very quickly created a bank draft and allowed me to view documents associated with that. Rachel's customer support was hands down the best I have witnessed from a major banking institution and I would be extremely surprised if she isn't managerial staff. I also appreciated the open layout with desks and almost office like layout from the BMO that made it very easy to feel comfortable with the tellers.

This is not the branch which I opened my account but I will attend this branch for all my major banking needs because of this sole experience.

Ps. will update if I have a poor experience.

Personal Banker Joy Xiao was fantastic! Everything was precise and clear and most importantly she was Professional and efficient. Wouldn't bank anywhere else!

Employees are very helpful but hours say until 7 showed up at 6:30 and no one was there :(

Came into the branch for the first time last week to pay a bill with the teller. The line was long but the manager came out to see what each person in line needed assistance with which I found to be very professional and great service. I was helped by a teller who was very helpful and efficient. Great experience! Thank you BMO Kennedy and Denison!