RBC Royal Bank

My family and I have been dealing with Arthur Ng,
who is a financial advisor at this branch. This guy is fabulous! He has dealt with our needs in an efficient, quick and extremely helpful way. Who knew our needs would be met so easily and quickly. Well they can when Arthur is looking after us.. His knowledge and pleasant manner while at the same time explaining everything so we can understand is outstanding. Arthur is the person that makes us really enjoy our interactions with this branch.

I don't know why people giving lower rate to this bank. I feel this is the most friendly RBC bank i ever experienced. Bell and other staffs are very helpful and friendly

I have encountered an awesome customer services provided by an financial advisor named Rita and their Branch Manager at the RBC located at 5051 Hwy 7, Markham.

My story:

On May 7th evening, I have been spent 4 hrs and hung up 3 times on the phone when I was talking to 3 different customer services at the credit card call centre as I have discovered few transactions being charged without my consent. Obviously, the credit card call centre was an unpleasant experience.

Thurs, in the next day morning, I have made a physically visited to my home branch but due to COVID-19, I have to contact the 5050 Hwy 7 branch. As I have explained my concerns and they spent almost 3 hrs to assist me to get my refunds back. I personally truly feel sorry for them, as the front line staff, handle all the customers’ requests are mostly out of their scope of services.

I did not think I can get all my refunds back without their great help. Heartfelt appreciation for their extra mile service this round.

I think that the Markham Community is so lucky to have them around to serve us. Keep up the good work!!

Your loyal Customer,
Trevor Ho - May 2020