MASS Electronics Ltd.

• 
  (October 21, 2018, 9:29 pm)

  My wife was getting an upgrade to her stereo/nav system - specifically requesting the ability to do Android Auto - for a new vehicle via Kingston Hyundai, and apparently these guys were contracted to do it.
  
  We got the vehicle with the unit installed, but the unit couldn't do Android Auto; it kept saying the vehicle wasn't in park regardless of it being in park, emergency brake on, in aux, running, whatever. We contacted Kingston Hyundai and they put us in touch with MASS.
  
  I should have called instead of my wife, but I had to work. Instead of being remotely interested in my wife's opinion (which was essentially "my" opinion as my wife considers me the "techy" one of the two of us), the rep from MASS led with "I trust my tech and he says it worked," with instructions to connect a different phone and try playing a DVD. Gee, thanks, we kind of already did that.
  
  So we did it again, and I took video this time, and posted it to Youtube. The rep had given us a cell phone number so I contacted him via text so I could easily send him the Youtube link. Instead of being contrite, the tune had changed and said his tech never actually tested it with Android, just with an iPhone and he would get back to me Monday.
  
  Why only test with an iPhone if Android was the request?
  
  Why blindly "trust your tech" before contacting him?
  
  And why, after finding out that your tech didn't do what you thought he or she did, didn't you contact us back and sort of say something to the effect of "whoops, my bad," rather than letting me waste my time and effort to put together a Youtube video to "prove" we know what we're talking about since you didn't believe us?
  
  The only reason they get 3 stars is that we live out of the area (Quinte) and they did commute down to repair the issue. However, because "they don't work weekends" my wife had to use her own holiday time to accommodate their mistake during their business hours. Frankly, I don't care about their business hours - the problem was an entire unattached wire, and we had to pay even more in the way of using holiday time to get it resolved. I'm sure these guys typically know what they're doing, and the job is visually neat and clean, but their customer service/professionalism is lacking.

• 
  (December 5, 2017, 11:12 pm)

  Thanks Richard and Mike for one amazing customer experience. The install of my dashcam was quick and done beautifully. I also appreciated the honest advice I received. Thank you and I'm sure we'll see each other again.

• 
  (November 4, 2017, 1:01 am)

  The boys at MASS put sweet luxury speakers in my old 2005 Pontiac Grand Prix, now I'm ridin' in style. Highly recommend :)

• 
  (May 4, 2017, 8:35 pm)

  Just an absolute pleasure to work with. We often work directly with Dave and Ryan and they are top notch - always looking out for the best interest of the customer.

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