Novel Care Inc. Vaughan Furnace, Ductless Air Conditioner Heat P

Great service on our second time using NovelCare, The installation off our new furnace, ac and tankless water heater were very professional and left our home in mint condition. Thanks guys highly recommended.

I don't think I've ever received such considerate service from a company! Initially, my furnace problem was tricky to identify. Ash came to help me after there office had closed for the day to investigate and lined up Ed to fix the problem. Ed explained everything to me in great detail and the price came out far lower than what I'd anticipated. I'd recommend Novel care! to anyone who wants excellent customer service. Very impressed.

I am one super happy customer!
Long story short, after being repeatedly strung along like a piece of dirt by a much bigger HVAC company, which I won't name, but I'll say they weren't "reliable" at all contrary to their nam.
Darren came to my home and examined my HVAC system and took his time to explain his thoughts on getting a steam humidifier installed. There was no pressure, it was just two guys talking about HVAC systems and options and about the industry.
On installation day, Robert and Alexi arrived and set out to get working. What I am truly impressed by is that they took their time to make sure things were done right. They always explained what they were thinking and what they were going to do and asked me first to make sure I was okay with that route.
My home setup was challenging, because its a small stacked townhome and the mechanical room doesnt give you much to work with, but these guys made it work.
Even when they thought they might have had to drill holes into the ceiling on the floor below to get the wiring through, they knew it wasn't something I would have liked, and they figured out another option.
Amazing. Amazing. Amazing.
Thank you to the Novelcare team for everything. Within 30 mins I already can see that the humidity in my home has gone from 23% to 35%. I will never own a home without a steam humidifier again, and I know exactly who I will call to install it when I need to.

Excellent service from a friendly and courteous technician. The service call was provided very quickly and the technician arrived exactly within the stated time. Best of all: the issue was resolved. And it all happened on a Sunday. Impressive!