Novel Care Inc, Ductless Air Conditioner, Boiler, Furnace, Tankl

I am one super happy customer!
Long story short, after being repeatedly strung along like a piece of dirt by a much bigger HVAC company, which I won't name, but I'll say they weren't "reliable" at all contrary to their nam.
Darren came to my home and examined my HVAC system and took his time to explain his thoughts on getting a steam humidifier installed. There was no pressure, it was just two guys talking about HVAC systems and options and about the industry.
On installation day, Robert and Alexi arrived and set out to get working. What I am truly impressed by is that they took their time to make sure things were done right. They always explained what they were thinking and what they were going to do and asked me first to make sure I was okay with that route.
My home setup was challenging, because its a small stacked townhome and the mechanical room doesnt give you much to work with, but these guys made it work.
Even when they thought they might have had to drill holes into the ceiling on the floor below to get the wiring through, they knew it wasn't something I would have liked, and they figured out another option.
Amazing. Amazing. Amazing.
Thank you to the Novelcare team for everything. Within 30 mins I already can see that the humidity in my home has gone from 23% to 35%. I will never own a home without a steam humidifier again, and I know exactly who I will call to install it when I need to.

I was impressed with the professionalism and knowledge of all the team members at Novelcare. We trusted them to install a Navien Combi boiler to replace a 10 year old one that was never great from the outset. They did a great job and worked hard navigating 4 flights of stairs to our mechanical room. Despite having to lift some heavy equipment, not one mark was left on our walls. And they did a great job modifying the existing vent holes in the house to adapt to the new system. They were not the cheapest quote for the install but I have complete peace of mind knowing that they did not try to cut corners. Great experience with

our technicians were great when they came by to replace our combi boiler on Nov 7. They were on time, courteous, and certainly knew what they were doing. During the process, they were able answer many questions I had. When they finished, they left the work area clean and tidy. Great job guys!