K-W Sewing Machines

I needed a sewing machine belt and these ladies here hopped on it and they found me one I have an old sewing machine. Even when the first one didn't work they right away exchanged it. There is no waiting like there was it at the other places. Thank you ladies use where my angels my heroes. I'd advise everybody to be going here for all their sewing machine needs. 🌹🌹♥️🙂

Just want to say how happy I am with the service of KW Sewing Machines on my Passport 2 Pfaff sewing machine.. It works like a charm again..Love it Thank You

They're very friendly and knowledgeable! I've always taken my sewing machine there for tune ups.
Their curbside is good and convenient as well.

The staff are certainly knowledgeable and professional, but as a whole, I find this store to be "penny-pinching" and "nickel-and-diming" their customers. I purchased a sewing machine a few weeks ago, and was told that because Singer has gone "green" (i.e. instruction manual is online only), the store has made printed copies, and "have to pass on that expense" to their customers. Really? For $6.00? Isn't that the cost of doing business, especially for a customer who purchased a brand new machine? Unacceptable in my opinion. They even removed the spool of thread from the machine before I bought it. Goodness - I don't charge my customers for the thread and other supplies I need. Lots of room for improvement here.

I have read your response and find it very weak.

If I could give higher than 5 stars, I absolutely would. This store is wonderful and the staff is so bloody friendly and helpful and very resourceful. I had a nice chat with Sonya when I went in looking for a machine that would be good for a beginner like myself and she took the time to talk me through a few options even after she mentioned that they didn’t really have a lot of stock at the moment. Gave me her card and a brochure for the machine I’m interested in and sent me on my way with a smile. When I do purchase a machine, it will DEFINITELY be from these wonderful people.