5 Star Water Solutions

Writing this review after 1 year of purchase when these folks fully diagnosed and repaired a problem in our softener under warranty. Anyone can sell you something but the professionalism these guys showed in handling post purchase warranty issue (a year after sale) was what made me write this. Two visits, one to diagnose and other to come back with the part. Came exactly on time each time, explained the problem fully and the situation. No hassles great place to deal with.

What a great group of people. Sam helped us in the showroom to learn all about the system we were buying. Just five days later, the installers worked well and efficiently to get my new water softener on-line.
Now I get to enjoy the soft water from my great Kinetico Signature water softener system. Saving money all the way, using less salt, wasting less water and using no electricity! Maybe the best part is the Cats don't get woken by that old system recharging in the middle of the night. This new system is SO quiet! All that and GREAT for the environment too!

I contacted 5 Star Water Solutions because I was encountering a problem with my Kinetico Reverse Osmosis system.
The dealer that I was dealing with for the past 15 years was not providing the satisfactory assistance that I required.
From the minute that I contacted 5 Star's service manager, I had nothing short of total confidence and trust in what they advised.
I next contacted Sam (owner) and he provided me with numerous options to correct my problem, ranging from service to replacement.
There was no pressure to go with the most expensive option and most importantly, Sam truly listened to my concerns and questions.
It was determined that the most feasible and economical resolution to my problem would to replace my outdated system.
And in doing so, a number of further options were presented and explained, allowing me to make a fully informed, comfortable and confident choice.
Follow up conversations were equally welcomed and after sale customer service was excellent.
I would highly recommend 5 Star Water Solutions for your home water needs and I would give them a 6 star rating if it was possible.

The best 5 Gallon price I've found in KW area for RO treated water but that's not only why I recommend 5 Star Water Solutions... The staff here is amazing and they always treat their customers right! Like other reviewers have said, if you go during business hours, you can refill your bottles inside and pay with cash/card. But also, you can buy tokens and use the after hours' refill station outside as per your convenience... This is a huge plus, especially now when everything is upside down. And yeah the water tastes just perfect...

We had a water softener put in by Clay. He was amazing, professional, knowledgeable and friendly. He did a fantastic job installing the units and very neat and detailed. He explained things as we asked questions and found him to be thorough. We have dealt with the company for years getting our bottled water for our drinking unit and always appreciated their honesty. I recommended them highly.