Big Al's Kitchener

Use to shop here a lot when I was into aquarium stuff, but I'm outta doing the aquarium thing, although some day I'd like to get a salt water tank. Brought my wife here to show her the big tank with the shark. Fun to look around and they were great when I had an aquarium and bought fish all the time! So 5 outta 5!!

Me and my husband started our tank
First time amazing customer service
Second time we lost two fish in two days
We went in because I was concern the first day the fish died that day the replacement fish died the same day we couldn’t go back till the 4th day
My husband approached a guy who said he was the manager
My husband explained what happened and this manger got into my husbands face like he wanted to fight him
Jonathan stepped him and told this guy to back off this so called manger got into Jonathan’s face damning that me and my husband to leave and giving this guy who is his coworker attitude
I was very please on how Jonathan helped us out and once I explain my concern he agreed with it
But took care of us
I believe Jonathan is the best employee you have and he goes beyond for his customers and the company
Every time me and my husband go in now we love dealing with him
This man deserves a medal dealing with a hot headed manger that guy was
And how he will take the time to explain any questions you have and what kind of fish will work with your fish
I love my fish and I also am I proud mom to 4 beta fish from there also
Please please give Jonathan something or a reward

Jamie went above and beyond for me and my husband while we were buying our fish tank. He answered all our questions and gave a lot of good advice and recommendations. Thanks for the fantastic customer service, Jamie!

Big Al's is a fixture in KW. They have been around for over 30 years. They have a huge selection of fish and reptiles, plus everything you need to keep your pets happy and healthy. The store is well laid out, and very clean for this type of shop. The animals look healthy and happy. The staff is friendly and knowledgeable about the different animals. Purchasing fish, a complete aquarium setup, or a Bearded Dragon, is a satisfying experience. They will not steer you wrong.

Great place to get aquarium supplies, friendly staff. Great place to bring our young kids.
The white haired skinny guy ignores us, doesn't great customers. Other then that great place